Welcome to Moissanite Lab! By accessing or purchasing from our website, you agree to the following Terms & Conditions.

1. Products

We specialize in high-quality moissanite and lab-grown diamond jewelry. All items are described as accurately as possible, but slight variations may occur in custom or handmade pieces.

2. Orders & Payments

• Prices are shown in your local currency using a currency converter for convenience. However, all transactions are ultimately processed in GBP (£).

• Payment must be received in full before shipping.

• We reserve the right to cancel any order at our discretion.

3. Shipping

• We ship to the UK and internationally.

• Estimated delivery times are provided but not guaranteed.

• We are not responsible for delays due to customs, weather, or third-party carriers.

4. Returns & Exchanges

• Custom-made or personalized items are non-refundable.

• Ready-to-ship items may be returned within 14 days of delivery in unworn condition.

• Return shipping is the customer’s responsibility.

Please refer to our full Returns Policy for more details.

5. Warranty

We offer a 1-year warranty on craftsmanship. Damage from misuse, accidents, or normal wear is not covered.

6. Intellectual Property

All images, designs, and content on this website are the property of Moissanite Lab and may not be used without written permission.

7. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages related to the use of our products or website.

8. Governing Law

These terms are governed by the laws of the United Kingdom.

9. Contact

If you have questions about these Terms & Conditions, contact us at:
📧 hello@moissanitelab.co.uk